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  • Maximizing Sales with SMART Goals

    Maximizing Sales with SMART Goals

    Utilizing SMART goals for customer opportunity management ensures that sales strategies are clear, targeted, and aligned with broader business objectives. This approach enhances the efficiency and effectiveness of managing customer relationships and opportunities, driving superior sales performance and customer satisfaction. 

    Specific: Targeted Focus for Maximum Impact 

    Setting specific goals helps sales teams zero in on key customer segments or opportunities. For instance, rather than vaguely aiming to “increase customer engagement,” a specific goal would be to “increase engagement with the top 10% of high-value customers by scheduling monthly check-ins.” This level of precision ensures that efforts are concentrated on the most impactful activities, leading to more meaningful interactions and stronger customer relationships. 


    Measurable: Tracking Progress with Clear Criteria 

    Measurable goals provide clear benchmarks for tracking progress and success. Metrics such as the number of customer education sessions or follow-up activities are essential. For example, “achieve a 20% increase in customer follow-up meetings within six months” offers a tangible target, enabling sales teams to monitor their progress and make data-driven adjustments to their strategies. 


    Achievable: Setting Realistic and Motivating Targets 

    Realistic goals keep sales teams motivated and focused. For instance, a goal to “convert 30% of leads from a new marketing campaign within three months” is challenging yet attainable. Such goals encourage the team to push their limits without feeling overwhelmed, maintaining high morale and consistent performance. 


    Relevant: Aligning with Strategic Objectives 

    Goals must align with the overall strategic objectives of the company. Relevant goals might focus on enhancing customer satisfaction or expanding into new markets. An example of an appropriate goal is to “increase the number of customers moving to Elite status by 15% in the next year through improved follow-up processes.” This ensures that sales efforts contribute directly to the company’s broader mission and vision. 


    Time-bound: Creating Urgency with Deadlines 

    Setting deadlines instills a sense of urgency and prompts timely action. For instance, “complete 25 customer education sessions by the end of August” provides a clear timeline, ensuring that the team stays on track and meets their objectives within a set period. This time-bound approach fosters discipline and helps prioritize tasks effectively. 


    The Benefits of SMART Goals in Customer Opportunity Management 


    By applying SMART goals in customer opportunity management, sales teams can ensure their activities are focused, measurable, and aligned with immediate and long-term business goals. This strategic approach leads to: 


    1. Better Resource Allocation: Resources are directed toward high-impact activities, optimizing efficiency. 
    2. More Effective Customer Engagement: Targeted efforts result in stronger, more meaningful customer relationships. 
    3. Increased Sales Performance: Clear, measurable goals drive consistent performance improvements. 
    4. Enhanced Customer Satisfaction: Focused and relevant goals lead to improved customer experiences and loyalty. 

    Incorporating SMART goals into your customer opportunity management strategy ensures that your sales efforts are efficient and highly effective, paving the way for sustained business growth and success. 

    Eric Hansen

    August 22, 2024
    Connexio Health, Marketing, VSO
  • The QR Code Comeback in Medical Marketing

    The QR Code Comeback in Medical Marketing

    QR codes, those once-laughed-at pixelated squares, are back in a big way for B2B medical marketing. But why the resurgence? It’s all about cutting through the noise and being as direct as possible for today’s overburdened healthcare professionals (HCPs). 

    The Magic Behind QR Codes 

    • Information on Demand: Imagine a postcard with a QR code linked to a detailed product brochure, reference guide or white paper… or better yet, a video. Busy HCPs can scan and access the info quickly and easily when it is most convenient for them, boosting engagement and continuing the conversation long after initial receipt. 
    • Trackable Insights: QR codes offer valuable analytics unlike traditional direct mail or printed material. Test and track how many scans each code receives to see which content resonates best with your audience. This data helps refine future campaigns for maximum impact. 
    • Dynamic Delivery: Dynamic QR codes can adjust the content based on who scans them and when. For example, a code on a brochure could link to a specific product page relevant to the scanned person’s area of expertise. 

    Tips for Supercharging Your B2B Strategy with QR Codes 

    • Targeted Communication: Include a clear call to action (CTA) like “Scan for a free case study” with your QR code to entice scanning and ensure targeted content delivery. 
    • Mobile Design: Remember, healthcare professionals access information on desktops AND smartphones. Ensure the landing page or website linked to the QR code is mobile-optimized for a seamless user experience. 
    • Creative Applications: Think beyond the standard! QR codes can be embedded in emails, training presentations, or even product literature to provide quick access to product demos or clinical trial data. 

    With great QR codes comes great responsibility: 

    • Security is Paramount: Malicious QR codes can redirect users to phishing sites. Use a reputable QR code generator and consider password protection for sensitive content. 
    • Context is King: While QR codes are powerful, not every interaction will involve a smartphone. Ensure your core message is clear without scanning.  

    By implementing these strategies, QR codes can become a game-changer in your B2B medical marketing strategy. It’s time to embrace the blocky brilliance and bridge the gap for HCPs. 

    Jen Wilson

    May 10, 2024
    Marketing, Non-Personal Promotion
  • Why It Matters: Insights from a Caregiver 

    Why It Matters: Insights from a Caregiver 

    When it comes to creating the right incentives for a consumer to choose their healthcare product over so many others, why does it matter?

    The truth is, that ensuring a strong unique selling proposition (USP) matters not just to doctors and their patients, but also to the people in a patient’s life who care for them.

    In a global landscape with over 25,000 Medical Device manufacturers vying for attention, the challenge is clear: How can manufacturers create compelling incentives for customers to choose their products over the competition? Consider that an average hospital bed is equipped with 10-15 connected devices; the question becomes, how can your product rise above the noise?

    The answer is simple: Failure is not an option.

    My two weeks as a caregiver in the hospital this summer made one thing abundantly clear – there’s no room for failure. Ask yourself, is your device reliable? Can you substantiate its effectiveness with clinical evidence that ensures the best patient outcomes?

    Moreover, time is of the essence.

    In critical moments when patients are in distress and require immediate care, can your product meet the demands of busy healthcare professionals? Is it user-friendly and straightforward? Can it be easily transported in the dead of night when a patient’s urgent testing is required?

    An article in the Medical Device and Diagnostics Industry highlights a fundamental aspect of any successful commercial strategy – defining your device’s Unique Selling Proposition (USP). What sets it apart from competitors? What unique features does it offer? What benefits make it truly appealing to customers?

    When crafting your product’s USP, it’s vital to solicit feedback from healthcare professionals, patients, and caregivers. The last thing you want to hear them say is, “So what?”

    (1) Four Pillars for a Successful Medtech Market Product Launch- https://www.mddionline.com/markets/four-pillars-successful-medtech-market-product-launch

    Kathryn Kellam

    October 24, 2023
    Marketing
  • Marketing a Startup Healthcare Brand

    Marketing a Startup Healthcare Brand

    Marketing any startup can be full of initial challenges. Marketing a Startup Healthcare brand comes with even more of its own unique challenges and opportunities. Unlike other startups, when it comes to healthcare, you can have a unique product or service, a brilliant idea or a disruptive challenge to conventional methods and still be met with a lukewarm response.

    That’s why understanding the nuances of marketing a startup brand is critical. These distinctions might just be the difference between innovation and stagnation for your startup brand.

    Understand the Core of Your Startup Healthcare Brand

    One of the quickest ways to lose the attention of your audience is a lack of clarity on your startup’s purpose and what you want to accomplish. Not knowing who you are and what you want to say can sideline your success from the start.

    By developing a thorough understanding of what is driving your brand, you can identify those key foundations and values that sit at the heart of your startup.

    Think about things like:

    • If your startup had a voice, what would it say?
    • What are the three things you want people to know about your brand right away?
    • What specific problem are you trying to solve in the healthcare industry?

    Understanding who you are is key to success in marketing your healthcare startup.

    Know Your Audience

    The next key to marketing your startup successfully is to develop a thorough understanding of your audience. It’s important to note that you need to be specific. While your brand might help the whole of the healthcare industry in the future, who is the person who needs your brand right now. Who is the person who will benefit from your idea the most?

    Once you have these answers, it’s time to build an audience persona. While you can work with a team of experienced professionals who specialize in audience building you can also work with key people within your organization to understand your customer. Chances are you have members on your team who have a solid understanding of your ideal audience.

    Understand the Market

    The healthcare industry moves faster than almost any other. Even before the COVID-19 pandemic, healthcare was experiencing significant shifting. Once the pandemic spread worldwide, the face of healthcare was asked to pivot yet again.

    All of these changes make it seemingly impossible to truly understand the industry and where it is going. Instead, consider using a fluid market view. No one knows what will happen with additional strains of the virus or the long-term impact of COVID.

    Instead of trying to wrap your brain around the entirety of healthcare, focus instead on your very targeted segment of the industry.

    Catalog Your Marketing Assets

    To market your healthcare startup effectively, it is important to have a well-rounded catalog of marketing assets. Start by taking stock of what existing marketing assets you currently have developed and make note of what additional pieces of marketing materials would benefit your brand.

    At first, keep your efforts well rounded, including a variety of channels and messaging. Pay close attention to your metrics and analytics to see what channels and messages your audience wants to hear.

    While marketing your healthcare startup takes time and patience, it doesn’t have to be tedious. Enjoy the process of getting to know your company’s voice and what your customer wants to hear from you. This will lead to better conversations and a broader acceptance of your brand.

    Kristen Fescoe

    May 14, 2023
    Marketing, Non-Personal Promotion
    Healthcare marketing, Marketing, Non Personal Promotion
  • 5 Keys to a Successful Healthcare Virtual Sales Organization

    5 Keys to a Successful Healthcare Virtual Sales Organization

    Finding the right balance for your Virtual Sales Organization to be successful in the healthcare field can be tricky. With the right mix of people and platforms, you can achieve successful outcomes in the virtual world. Our team has worked with healthcare companies in the medical device, diagnostic and pharmaceutical industries to build virtual sales organizations (VSO) for over 20 years as MMC Healthcare. We’ve built programs for many manufacturers looking for a lower cost of sale solution to reach their customers and prospects. Here are some of the key ingredients we’ve identified for a successful program.

    The Product

    They key to successfully selling a product in a virtual environment is to clearly define the value propositions for the product. Value may be from the perspective of the healthcare providers or the patient, and ideally both. Examples may be clinical advantages, economic improvement or ease of use of the product. Digging deeper may include inclusion on GPO contracts or availability through distribution.

    The Team

    While many sales reps have “gone virtual” in the COVID-19 Pandemic era, finding a team that thrives in this environment is critical. They key is to find individuals with the background necessary to sell, who simultaneously enjoy the benefits of working in a virtual environment. Finding sales representatives that have experience previously selling or have worked in the care setting we are calling on is a big advantage. Having an experience respiratory sales representative calling a respiratory therapist or a dental hygienist calling into dental practices adds credibility to open doors.

    Marketing

    Introducing new products to healthcare professionals can be a challenge if they are not familiar with the product or company. We have proven that virtual sales programs are more successful when HCPs are exposed to the product in three to four marketing channels, including phone, email, landing pages, ads, direct mail and virtual education.

    Technology & Data

    Developing a central data platform (CDP) that is tied to tools like Salesforce.com will allow you to manage and prioritize customers and prospects. Giving your team a well thought out target list to nurture is an essential piece of driving reach and frequency within your target audience. Companies like Definitive Healthcare, IQVIA and MedData are great partners to help you build your database. Coupling your database with dialing, response management, video technology and scheduling tools will improve the efficiencies of your VSO. With the right tools, our VSO teams conduct video in-services and present to value analysis committees as if they were right in the room.

    Collaboration

    Your VSO team should be viewed as part of your greater sales organization. Members of field sales and the VSO should feel like they are on the same team. While we all know there are times that someone needs to be in the hospital or healthcare facility, COVID-19 has proven that a virtual approach can help companies successfully service and support our customer’s needs. When field sales and your VSO work well in conjunction, that is where you will see your greatest results.

    Whether you are looking to partner with a full-service sales & marketing agency like Connexio Health or to build an internal VSO, make sure you have the right recipe for success.

    Kristen Fescoe

    May 14, 2023
    IFU, Marketing, Non-Personal Promotion, VSO, Whitespace
    Sales organization, Virtual sales, VSO
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